Dirk Gerber

15 years in 1st and 2nd level support. That's where you learn what an outage really costs—who calls, what they can't do, and which documented process collapses the moment it's needed. Most continuity planning is written top-down by people who've never worked an incident from the user side. I haven't stopped. The operational grounding is there; the commercial side — acquisition, positioning, procurement — is what I'm still building. Looking for partners who are strong there and could use me.